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Always indicating the availability of your store's products or the services you offer. Adapt the customer experience to all types of audiences and channels. This way, you will always be updated and you will obtain the loyalty of the people who choose your products or services.Treat customers well and your collaborators better by adrian swinscoe | nov 28, 2022 | opinion | 0 comments treat customers well our guest author adrian swinscoe shares some interesting comments about managing employee experience and customer experience why the phrase: treat customers well and your collaborators better ? Find out in this article: on this occasion I want to share with you some conclusions from my interview with liza smyth, who is the executive vice president of customer experience at formstack. With liza we talked about employee experience and customer experience efforts in organizations. During our meeting we touched on topics such as: why it is necessary to prioritize and foster a positive employee experience, the important role that diversity, equity, inclusion and belonging plays in this and what leaders must think and do to ensure that can merge their cx and ex efforts. Phrases of treat customers well and your collaborators better here are liza's quotes on how to treat customers well and comments about managing the employee experience and customer experience: sometimes we make assumptions about our clients.
Therefore, it is very important to engage with them to know their point of view on their needs and to know if we are meeting them. Customer experience and employee experience are often managed by different parts of the organization. But if different parts of the organization feel that they are responsible and that it is their responsibility, then the two usually do not coincide. A positive employee experience must be prioritized and encouraged first when treating Buy Bulk SMS Service customers well. Some time ago, apple made the decision with its sales teams to eliminate commissions and instead give a bonus for customer experience. So I had to put in place a strategy for how we were going to evolve towards that goal once the decision was made. To do this, we created an entire program of recognition, training, investment in their professional career and other things that mattered to them so that they would not leave the company. The results were a slight increase in average handling time, but also an increase in conversion rates. My experience at apple was a very, very useful foundation, as it helped me better understand the customer and their wants and needs. Other phrases from treat customers well at linkedin I evolved this approach by always starting with smaller teams, building and shaping them, testing ideas and iterating. It was also where I really recognized the importance of addressing enps as well as nps.
Prioritization is important: you have to realize that you can't address 60 different things. You have to reduce the most important priorities and go for them when you treat customers well. When you see low turnout (in surveys), it's a sign they're not engaged. Therefore, encouraging participation and scheduling time for them to participate means they know it is important. It is essential to maintain an open dialogue in team meetings about the feedback received, identify the main topics and keep the conversation on those two or three relevant topics. Trust must be fostered so that the collaborator can say what he thinks, especially when it comes to free text responses, without fear of retaliation or negative consequences. Getting to really know people is difficult. So you have to apply a different strategy. So, every meeting for me starts with the first 10 or 15 minutes asking how people are, what they've done over the weekend, etc. It's amazing what I've been able to learn in those first 10 or 15 minutes that can change the direction of the rest of the conversation and provide me with insight that is useful. They'll share something about, you know, things they did in the past. And I'm like, "That's interesting because I feel like we could partner you with that project in the future." and although I really like meeting people, it's incredible how he informs me of things that also help the business.